Frequently Asked Questions
Everything you need to know about shopping at PatPat
How long does shipping usually take?
Shipping times vary by location, but standard shipping typically takes 7-15 business days. We also offer express shipping options for faster delivery.
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached.
How do I determine the right size for my child?
Each product page features a detailed size chart. We recommend measuring your child and comparing it to our guide, as sizing can vary between different collections.
Are the materials safe for newborn babies?
Yes, we prioritize safety and comfort. Our baby clothing is made from high-quality, soft fabrics that meet safety standards to ensure they are gentle on sensitive skin.
Can I track my order after it has been placed?
Once your order ships, you will receive a confirmation email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept a wide range of payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your country.